Shipping policy

Last Updated: September 2026
We strive to deliver your orders in a safe and timely manner. The following shipping terms apply to all purchases made on our website.

1. Order Processing

All orders are processed within 1 to 3 business days after successful payment verification. Orders are not processed or shipped on weekends and official public holidays. During peak seasons and promotional periods, order processing may be slightly delayed. We will contact you promptly if significant shipping delays occur.

2. Shipping & Delivery Time

We provide standard international shipping services worldwide. The estimated delivery time is 10–25 business days, depending on destination location, local logistics, and customs clearance procedures. All delivery times are estimated and not guaranteed. Minor delays may occur due to customs inspections, weather conditions, or carrier operational issues.

3. Shipping Fees

Shipping costs are automatically calculated and displayed at checkout based on item quantity, weight, and destination. We offer free shipping for eligible orders as stated on our website.

4. Order Tracking

Once your order has been dispatched, a confirmation email with your tracking number and tracking instructions will be sent to your registered email address. Please allow 2–3 business days for the tracking information to be updated and displayed in the logistics system.

5. Customs Duties and Taxes

All international shipments may be subject to import duties, taxes, or customs clearance fees charged by the destination country. These additional charges are the buyer’s full responsibility. We do not cover or reimburse any customs fees, tariffs, or related charges.

6. Shipping Address

Please ensure your shipping address is correct and complete before completing your order. We are not responsible for undeliverable, lost, or returned packages caused by incorrect or incomplete customer-provided addresses. Returned packages due to invalid addresses will require additional shipping fees for resending, which will be borne by the buyer.

7. Lost or Damaged Packages

If your package is lost, missing, or arrives damaged during transit, please contact our customer support team within 7 days of the estimated delivery date. We may require photos of the package exterior and damaged items to assist with logistics investigation and claims.
If you have any questions regarding shipping, please feel free to contact our support team.